Unlike other companies that lock you into long-term contracts, we take a different approach. We prefer our clients to stay with us because they are happy with our services, not because they are bound by contractual obligations. As a result, we only require one calendar month’s notice to terminate your contract with us, unless you have a financial lease or repayment plan also in place.

If you have a financial agreement with your current service provider, you may need to honour the agreed term before switching to Crime Watch SA. It's best to review your contract and discuss it with your provider to check for any legal obligations. If you're not bound by a financial agreement, but your contract requires more than 21 working days' notice, this condition may not be legally enforceable. As a service contract, the minimum legal notice period is 21 working days. We recommend seeking legal advice to clarify any uncertainties.

We do not enter into any agreements with our clients regarding the handling of animals. We ask clients with dogs to ensure that they have provided us with clear written instructions regarding their animals. On occasion, Armed Response Officers may be asked to move or chase away dogs that are considered threatening, aggressive, or dangerous.

As a general rule, Armed Response Officers will not enter a property if there is any risk of being attacked by an animal. They are not expected to deal with dogs at all. If asked to attend to a problem animal, an Armed Response Officer should first assess the situation and direct the client accordingly. They should make it clear that they may not be able to assist and must inform control room of the issue.

The control room may be able to contact the dog's owner or a neighbour familiar with the dog. If the officer believes they can assist in resolving the issue, they may do so, but they are under no obligation from the company to handle the situation. Some officers may be more comfortable with dogs than others, and backup may be required to deal with the problem.

On occasion, an agitated and scared client may expect the officer to deal with the dog(s). In such cases, the officer should inform the client to contact control room, who will confirm the company policy.